Privacy Policy

Information We Collect

Personal Information You Provide

When you register an account, make deposits, request withdrawals, or contact our support team, jite9 may collect the following categories of personal information:

• Full name, username, date of birth, and gender
• Email address and mobile phone number (used for account verification and communication)
• Residential address and city (e.g., Dhaka, Chittagong, Sylhet, or other Bangladeshi cities)
• Government-issued identity documents where required for KYC verification
• Transaction records including deposit and withdrawal history in BDT (৳)

Information Collected Automatically

When you visit jite9.app, certain technical information is collected automatically through cookies, log files, and similar tracking technologies:

• IP address, device type, operating system, and browser information
• Pages visited, session duration, click patterns, and referral source
• Game history, betting activity, and platform usage patterns

How We Use Your Information

jite9 uses the personal information collected solely for legitimate, transparent operational purposes. Specifically, we use your data to:

• Create and manage your player account, verify your identity (KYC), and ensure account security
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard
• Deliver customer support and respond to your queries or complaints in a timely manner
• Send transactional notifications, account alerts, and — where you have opted in — promotional communications
• Improve our platform, games, and user experience through analytics and performance monitoring
• Comply with applicable legal obligations, anti-fraud measures, and responsible gaming requirements

We do not use your data for automated decision-making processes that produce legal or similarly significant effects without human review. We do not sell, rent, or trade your personal information to any third-party advertiser or data broker.

Sharing and Disclosure of Information

jite9 treats your personal data with strict confidentiality. We do not disclose your information to third parties except in the limited circumstances described below.

Service Providers

We share data with carefully vetted third-party service providers who assist us in operating the platform — such as payment processors (bKash, Nagad, Rocket, Upay), game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt), and IT infrastructure partners. These providers are contractually bound to handle your data solely on our behalf and in accordance with this policy.

Legal and Regulatory Requirements

We may disclose your personal information when required to do so by applicable law, court order, or government authority. This includes cooperation with anti-money laundering (AML) investigations and fraud prevention efforts where legally mandated.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of jite9's assets, your personal data may be transferred as part of that transaction. We will notify affected users via email or a prominent notice on the platform before any such transfer takes place.

Cookies and Tracking Technologies

jite9 uses cookies and similar technologies to enhance your experience, remember your preferences, and analyse platform performance. By continuing to use jite9.app, you consent to the use of cookies as described in this section.

Types of Cookies We Use

We use the following categories of cookies on jite9.app:

• Essential cookies: Required for core platform functionality such as login sessions, account access, and security features. These cannot be disabled without affecting basic service delivery.
• Analytical cookies: Help us understand how players navigate the site — which pages are visited most, where users drop off, and how to improve the overall experience.
• Preference cookies: Store your language preference, display settings, and other personalisation choices so they persist between sessions.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may limit some features of the jite9 platform.

Data Retention and Security

jite9 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. For active accounts, data is retained throughout the period of your membership. Upon account closure, we retain certain records — such as transaction history and KYC documents — for a minimum period as required by law.

We implement a range of technical and organisational security measures to protect your data against unauthorised access, loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, secure data storage with restricted access controls, regular security audits and vulnerability assessments, and staff training on data protection practices.

Breach Notification

In the unlikely event of a data security breach that poses a risk to your rights or freedoms, jite9 will notify affected users without undue delay. Notifications will be sent to the email address registered on your account and will include details of the incident, the data affected, and the steps we are taking to address the breach.

Your Rights and Choices

As a jite9 user, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team at [email protected]:

• Right of Access: You may request a copy of the personal data jite9 holds about you.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you may request that it be corrected.
• Right to Erasure: You may request the deletion of your personal data, subject to our legal and regulatory retention obligations.
• Right to Restrict Processing: You may request that we limit how we use your data in certain circumstances.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We aim to respond to all valid requests within 30 days. In complex cases, we may extend this period by a further 30 days, and you will be notified of any extension and the reason for it.

Payment and Financial Data

All financial transactions on jite9 — including deposits and withdrawals processed through bKash, Nagad, Rocket, Upay, Visa, and Mastercard — are handled through secure, encrypted payment gateways. jite9 does not store your full payment card numbers or mobile banking PINs on our servers. Payment data is handled directly by our payment processing partners under their own security and compliance frameworks.

Transaction records — including the amounts in BDT (৳), dates, and payment methods used — are retained as part of your account history and may be used for compliance, dispute resolution, and fraud prevention purposes. If you have a query about a specific transaction, please contact our support team directly.

Third-Party Services and Links

jite9's platform incorporates games and technology provided by third-party game studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt. These providers operate under their own data handling and privacy practices. While we select partners carefully, jite9 is not responsible for the privacy practices of third-party providers. We encourage you to review their individual privacy policies if you have concerns.

jite9.app may contain links to external websites or resources for informational purposes. Please be aware that once you leave our platform, this Privacy Policy no longer applies. We have no control over and accept no responsibility for the content or privacy practices of any external sites.

Age Restriction and Child Safety

jite9 is strictly an adult gaming platform. Our services are intended solely for individuals aged 21 and above. We do not knowingly collect or process personal data from anyone under the age of 21. If you are under 21, you are not permitted to register, use, or access jite9 in any capacity. 21+ only.

If we become aware that a user under the age of 21 has provided us with personal information, we will take immediate steps to delete that information from our records and close the associated account. If you believe a minor has registered on jite9, please notify us at [email protected] so we can act promptly.

Changes to This Privacy Policy

jite9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our operations, legal requirements, or industry best practices. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of jite9 following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jite9 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are available 24/7 to assist players across Bangladesh.

You may contact us by email at: [email protected]. Our team typically responds within 24 hours during Bangladesh Standard Time (BST, UTC+6) business hours. For urgent account security matters, please mark your message as urgent and include your registered username.